Operations Supervisor

Job Summary:

Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical under Risk Solutions division.

Accountabilities:

+ Manage the recruitment process in conjunction with Human Resources. Ensure new employees are oriented to the organization, its policies, facilities, etc.

+ Maximize team performance by carrying out formal performance reviews, regular feedback, Personal Development Plan, and coaching.

+ Ensure quality of output by doing auditing, call observes and reviews. Ensure all work is completed according to established policies, procedures, and standards. Assist staff in adhering to work schedules and for projects to proceed according to plans/specifications.

+ Manage stakeholder expectations and collaborates with cross functional partners to extend positive customer experience!

+ Prepare reports and proactively ...