Operations Supervisor

Location: On-site.
Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Schedule: Monday to Friday, 7:00 am – 4:00 pm PST

We are seeking a talented and highly motivated Customer Service Supervisor to join our call center team. This role is responsible for leading a group of phone agents, ensuring optimal performance, quality compliance, and operational excellence in accordance with client expectations.

Supervise and support the development of phone agents, ensuring consistent achievement of performance and quality indicators established by the client while fostering continuous improvement within the team.

• Prepare and deliver weekly productivity and performance reports.
• Handle escalation calls in alignment with the assigned line of business.
• Address operational...