Operations Support Agent (12 Month Fixed Term)

Who We Are

FedEx is the largest express transportation company in the world, operating in more than 220 countries and territories. With a global workforce of over 530,000 employees, we deliver packages and services that matter to people every day.

Working Hours

35 hours per week.

Shift Pattern

Monday to Friday, 09:00 – 16:00 hours.

Salary

£14.02 per hour, with premium rates paid for hours worked between 19:00 – 22:00 and 22:00 – 06:00.

Responsibilities

• Ensure that customers’ urgent packages reach their destination on time.
• Answer incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Investigate and resolve failed shipment deliveries or collections, prioritising and reallocating any failures for the next delivery day.
• Enter data into the in‑house tracking system.
• Communicate and collaborate clearly with the team, you...