Operations Support Engineer - (Public Sector)

At Xtremax, our Operations Support Engineers play a key role in ensuring the reliability, stability, and efficiency of mission-critical systems. In this role, you'll work closely with developers, product managers, and user support teams to monitor system performance, resolve technical issues, and implement preventive measures. Your contributions will directly support smooth operations, high uptime, and reliable services for our users.
Candidates with public sector experience are preferred, as this role supports IT projects for government agencies. Responsibility: System Monitoring & Performance Monitor and analyse product runtime environments (production and non-production) to ensure optimal system performance Implement continuous improvement strategies to enhance system reliability and efficiency
Incident & Problem Management Manage application and security incidents, performing problem determination and coordinating with internal teams and vendors for resolution Escalate issues...