Operations Support Engineer

DBiz is seeking an Operations Support Engineer to provide technical operations support for clientele projects. You will work with product teams to ensure the reliability, stability, and efficiency of software applications and supporting infrastructure, adopting best practices and agile methodologies.

Primary Responsibilities

• :Provide Level 2 and Level 3 support for internal software products, including code-level troubleshooting and resolutio
• nMonitor and analyse the performance of production and non-production environments to ensure optimal system uptime and reliabilit
• yCollaborate with developers, product managers, solution architects, and security consultants to identify, resolve, and prevent technical issue
• sManage and resolve application and security incidents, ensuring timely issue resolution and escalation as neede
• dMaintain comprehensive documentation for system configuration, processes, ...