Order Management Analyst

Company Description

Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).

Job Description

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Correct EDI or electronic order errors to root cause.
• Handle specialized customers and tasks with specific instructions and requirements.
• Handle simple claims such as undershipping, overshipping, and customer errors requiring straightforward credit/debit or return.
• Handle more ...