Order Management Specialist

Job Description

The Order Management Staff is responsible for overseeing the end-to-end order processing cycle, ensuring accuracy, efficiency, and timely delivery. This role involves coordinating with cross-functional teams, resolving complex order issues, and supporting process improvements to enhance customer satisfaction and operational performance.

Key Responsibilities

• Manage the full order lifecycle from order entry to delivery of equipment to warehouse or direct to site.
• Review and validate customer orders for accuracy, pricing, and compliance with company policies.
• Handle complex or escalated order issues, including discrepancies, delays, and complaints from internal customers.
• Coordinate with sales, logistics, finance, and project teams to ensure smooth order processing.
• Monitor order status and proactively communicate updates to stakeholders.
• Maintain and update order management systems (...