OSS Operation support

MIS Specialist OSS
Job Description (JD)
Education and Experience Required:
• 8 to 10 years of professional experience in telecom/IT operations.
• Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.
L2: TeMIP
• Working knowledge of TeMIP for fault and event management.
• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
• Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.
• Ability to perform routine system health checks, including TeMIP process and service monitoring.
• Capable of conducting first-level analysis on faults/incidents reported.
• Handling P2/P3/P4 customer incidents, adhering to defined SLAs.
L2: UCA
• Hands-on with UCA platform for alarm correlation and fault data aggregation.
• Ability to start/stop Valuepack services, collect logs, and analyze log outputs for troubleshooting.
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