Patient Coordinator

Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site.

*Driving license is required*

The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.

Key Responsibilities

Manage the full patient journey from consultation through to surgery
Update and maintain patient records using internal systems
Support patient conversion against KPI targets
Act as the main point of contact for patient queries (phone, email, face-to-face)
Coordinate clinic flow, including waiting times and front-of-house service
Support general administration, including file management and payments
Carry out post-operative patient calls
Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties