Payments Operations & Control Lead

What's the opportunity?

As our Payments Operations & Control Lead for Payins, you will own the operational resilience strategy and incident response leadership while ensuring continuity plans align with global standards and local execution needs. You will enhance continuity outcomes for merchants by coordinating people, processes, and platforms, and by collaborating closely with processors, acquirers, card schemes, APM providers, and issuers. In this role, you will drive measurable improvements in conversion rate, uptime, incident resolution time, root‑cause closure quality, and stakeholder communications across multiple time zones.

What will I be doing?

• Lead end‑to‑end incident response across Mexico: triage, escalation, containment, communications, recovery, and post‑incident reviews with clear ownership and SLAs.
• Own regional continuity governance: maintain BIA, set and track RTO/RPO, run test exercises, publish learnings, and ensure...