Payroll Operations Manager (nordic payroll)

Overview

Responsible for the end‑to‑end client relationship, ensuring that all contractual agreements are delivered on time and accurately.

Key Responsibilities

• End to end management of the client relationship, including all escalation
• Work in partnership with Account Management to ensure accurate and timely contract revisions
• Manage and identify deviations from the contractually defined standard scope of service, including following the defined Change Request process (estimate and implement changes, ensure the defective input process is followed)
• Ongoing review of the Country Solution workbook and ensure updates are captured
• Year‑End management
• Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
• Conduct Service Review meetings, ensuring actions and follow‑ups a...