People & Culture Advisor

The Opportunity
An opportunity within the People Advice Centre of a large, established wholesale and retail business. This is a hands-on, service-focused role with a clear split across two areas of responsibility: employee relations advisory and HR project support. This is an initial 6-month contract opportunity with the potential for extension.

What You'll Be Doing

Employee Relations & Advisory

• Serve as a first point of contact for people-related enquiries via a ticketing system, providing timely and accurate advice on HR policies, processes and systems
• Own cases end to end, including triage, investigation, resolution, escalation where required and closure
• Manage workload to meet agreed service level agreements and ensure cases are progressed and closed in a timely manner
• Support leaders to understand their P&C responsibilities and navigate employee matte...