Performance Manager, Customer Training

Kitchener, Ontario, Canada • Posted March 21, 2026

Job Type: Full time

Location: Kitchener, Ontario

Posted: March 21, 2026

Category: Operations Specialties Managers

Application Deadline: April 30, 2026

Role Description

Description
 SummaryPosition Objective:
The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan. 
Position Responsibilities:
Management Responsibilities:
Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.
Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of...
                

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