Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full‑time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities.

Duties include: responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries.

Key Accountabilities

• Confirming and booking appointments through Equans IT system currently Castleton Maintain.
• Raising and updating support tickets to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints and closing out support tickets.
• Ensuring Customer Service Level Agreements have been met.
• Maintaining a database of customer in...