Planning Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are looking for a Workforce Planning Manager who will direct, manage, and supervise a team of Capacity Planners and Schedulers. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on delivery of company goals and client operational excellence.

• Act as a Subject Matter Expert (SME) for resource planning and scheduling
• Responsible for various functions including capacity planning, resource management, f...