Platform Engineer

Looking for an experienced Genesys IVR Platform Support Engineer

Locations: Bangalore, Hyderabad, Bhubaneswar, Noida, Gurgaon, Pune, Kochi

Experience: 6+ Years

Key Responsibilities:

Design, configure, and maintain IVR call flows, routing strategies, and scripts using Genesys platforms (Genesys Cloud/Genesys Engage)

Provide L2/L3 support and troubleshoot:

• SIP Trunking
• VoIP
• Voice Gateways
• Call Routing Issues

Monitor system health, capacity planning, upgrades, and security patching

Support integrations with:

• CRM platforms
• Ticketing tools
• AI-powered Conversational Bots

Generate reports, monitor SLAs, and enhance customer experience

Required Skills:

Genesys Engage / CTI Genesys

IVR & Telecom Domain Expertise

SIP Protocol Knowledge

Gen...