Platform Solutions Engineer - Deployment & AI Enablement

We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem‑solving skills, and project‑management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

What you will do

• Technical Support & Maintenance:
  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
• Product Performance:
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
• Customer Engagement:
  • Interact with customers to gather feedback, understand needs, and p...