Platform Support Engineer

Summary:

A highly skilled and experienced Platform Support Engineer with Subject Matter Expertise (SME) in Red Hat OpenShift Container Platform (RHOCP), Linux, Networking concepts and other Platforms like RH Open Stack and AWS is sought.

Roles and responsibilities:

• Incident Management and resolution for Customer incidents for Live production sites wrt Platform Issues and incidents with aggressive timelines (SLA)

• Handling network outages & Emergencies that involves debugging and providing immediate resolutions.

• Exposure on Ceph storage and its handling wrt redundancy.
• Working closely with customers and onsite teams across the globe.
• Raising and tracking issues with other partner vendors.
• Executing Production changes, Configs, Software upgrades, License renewals and other production changes in Approved Maintenance windows.
• Analysis and finding RCA for complex issues in p...