Player Engagement Lead

On-site - Pasay 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Player Engagement Lead

Full job description

The Engagement Lead is responsible for designing and executing strategies that enhance player satisfaction, retention, and activity. This role oversees player engagement initiatives, manages the engagement team, and works closely with marketing, customer support, and VIP departments to create a seamless and exciting player journey across all touchpoints.

Duties and Responsibilities:

• Lead the planning and execution of engagement campaigns, promotions, and community events across multiple channels.
• Manage a team of engagement specialists to ensure delivery of high-quality player interaction and service.
• Analyze customer behavior and product data to identify engagement opportunities and areas for improvement.
• Coordinate with internal teams (e.g., marketing, product, VIP, support...