Portuguese Customer Support Agent - Cairo based / Egypt

Cross Border Talents is recruiting Portuguese Customer Support Agents to work in Cairo, Egypt.

Key Responsibilities and Accountabilities 

• Handle inbound calls consistently meeting and maintaining Department standards and goals.
• Ability to provide expert advice and accurate information to customers.
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
• Resolve calls and only escalating when all options have been ruled out.
• Provide clear and concise documentation of all cases.
• Meet schedule adherence goals set forth by the client.
• Periodically make outbound calls to customers to follow up on a variety of issues.
• Use multiple applications during call.

Decision Making Authority

- Decisions Expected

• Resolving customers issues    
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