Premium Support Program Manager

Professional Services & Support Hybrid Remote , Cape Town, South Africa

We're seeking an experienced Premium Support Program Manager who will play a pivotal role in optimizing the client experience of top tier Enterprise clients. The Premium Support Project Manager understands our client’s goals, knows the product deeply, and can translate both into a programme that drives adoption and value from our software services offering.

You will work closely with the Customer Success Executive (CSE) and wider accounts team, but you are the product and programme expert in the room. You are responsible for activation, adoption, and client capability.

At Meltwater, you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive.

What You’ll Do:

• Be responsible for driving the execution of the key programs that achieve the client’s strategic objectives
• Be responsible fo...