Principal Support Engineer - Escalations & CX

A global technology distributor is seeking a Principal Support Engineer in Madrid, Spain. This senior role demands expertise in driving swift resolution of complex customer issues. Responsibilities include technical troubleshooting, leading escalations, and collaborating with various teams to enhance customer experience. The ideal candidate will have over 10 years in technical support roles and a strong background in vendor management and API troubleshooting. This role requires strong ownership and urgency.
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