Proactive Customer Relationship Specialist

Become a Proactive Customer Relationship Specialist at uniPoint. This role focuses on enhancing customer connections through meaningful outreach and support.

At uniPoint, you'll play an integral part in our customer success strategy, reaching out to existing clients through positive, friendly communication. With a focus on relationship-building rather than sales, you will help maintain our impressive 95% retention rate while navigating various aspects of the business, from support to sales.

Key Responsibilities: • Conduct 20 outbound calls daily to existing customers • Understand software usage to improve customer experience • Bridge communication between clients and internal teams • Help organize training and follow-up sessions • Manage participation in customer events and webinars

Requirements: • Strong written and verbal communication capabilities • Friendly, approachable personality • Capable of working independently and in teams • Organized and responsiv...