Problem Manager

The Role

The Problem Manager is an individual contributor responsible for overseeing the identification, analysis, and resolution of recurring incidents and underlying problems across client environments.

You will drive robust problem management processes, ensuring issues are resolved at root cause, minimising risk, and supporting business continuity in a regulated financial services environment. This role acts as a key advisor to stakeholders, ensuring transparency, governance, and continuous improvement across all problem activity.

Key Responsibilities

* Lead the end-to-end problem management lifecycle (identification, analysis, root cause, resolution, review)

* Coordinate and facilitate Problem Review meetings and governance forums

* Identify recurring issues and drive root cause investigations

* Assess risks, impacts, and dependencies to prioritise problem resolution

* Ensure all problems are documented and managed i...