Problem Manager (Philippines)

As a Problem Manager, you will lead the investigation and resolution of major incidents, identifying root causes and driving structured solutions to prevent recurrence while ensuring effective problem management across the organisation.

What You’ll Do and How You’ll Succeed

• Act as the central point of contact for all problem management activities, ensuring coordination across teams
• Ensure all problems are logged, tracked, monitored, and reported in line with agreed standards and tools
• Maintain an accurate and up-to-date problem record database to support traceability and analysis
• Analyse incidents to identify underlying problems and root causes using structured RCA techniques
• Conduct trend analysis on problem records and performance metrics to identify recurring issues and improvement opportunities
• Collaborate with cross-functional teams including IT support, develo...