Process Associate, GBS Customer Service & SupportOperations

Pasig, Metro Manila, Philippines • Posted June 01, 2026

Job Type: Full-time

Location: Pasig, Metro Manila

Posted: June 01, 2026

Category: Information and Record Clerks

Application Deadline: July 11, 2026

Role Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.
Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements. 
Ensure vendors documents to customers are delivered in a timely, accurate and complete manner. 
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery. 
Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs. 
Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
Continuously intensify relationships in order to mai...
                

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