Process Associate

🚨 We’re Hiring | Customer Resolution Executive (Premium Process) 🚨

We are looking for a Customer Resolution Executive to join one of our premium processes, specifically supporting hotel operations. If you have experience in handling escalations, grievances, and service recovery, this is a great opportunity for you!

🔹 About the Role

You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience.

🔹 Key Responsibilities

• Handling customer complaints end-to-end
• Managing escalations effectively
• Driving service recovery and customer retention
• Monitoring performance & reporting metrics

✅ Key KPI...