Process Documentation & Training Support Specialist (Mid-Level) - Philippines

The Bank is seeking a mid-level Process Documentation & Training Support Specialist (Core Banking) to support the ongoing implementation of a new core banking system. This role is primarily responsible for independently producing accurate, clear, and operationally usable Job Cards and Desktop Procedures based on approved business processes, system configurations, and validated test scenarios.

The role focuses on translating end-to-end business processes in the new core banking system, including system behavior and UAT/simulation outcomes, into clear, practical, and operationally usable Job Cards and Desktop Procedures that will be used by branch users, operations teams, and production support during and after branch training. In addition to documentation, the role will support training activities and system simulations, including monitoring and consolidating issues, questions, and observations raised by trainees, and coordinating clarifications and resolutions with...