Home / Jobs / Process Expert

Process Expert

Chennai, Tamil Nadu, India • Posted June 16, 2026

Job Type: Full time
Location: Chennai, Tamil Nadu
Posted: June 16, 2026
Category: Information and Record Clerks
Application Deadline: July 26, 2026

Role Description

Job Description

s:

This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.

Key Responsibilities

  • Manage inbound customer calls and provide prompt, professional, and accurate assistance.
  • Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.
  • Perform case management activities, including creating, updating, and resolving customer cases in the system.
  • Support customer onboarding by guiding them through processes, tools, and available service channels.
  • Build and maintain strong customer relationships through clear communication and consistent service delivery.
  • Assist with contract-relat...

    • Interested in this role?

    Click the button below to start your application for Process Expert at Maersk.

    Apply Now