Process Optimization Lead (CRM-Enabled)
dubai, dubai, United-Arab-Emirates • Posted June 15, 2026
Job Type:
Full-time
Location:
dubai, dubai
Posted:
June 15, 2026
Category:
Other-General
Application Deadline:
July 25, 2026
Role Description
- Qualification : Bachelor / Master in Business Process Management/ Customer Relationship Management
- WE are seeking a senior process optimization lead with 9+ years of experience in driving complex transformation initiatives within consulting, government, or large enterprise environments. The ideal candidate will have strong expertise in leading end-to-end process improvement—from AS-IS assessment to TO-BE design and implementation—along with handson experience in CRM-enabled operating models.
- In this role, you will lead process diagnostics, design optimized workflows and ensure successful adoption of CRM-driven processes that deliver measurable business outcomes. You will work closely with senior stakeholders, facilitating alignment and driving execution while ensuring governance, performance tracking, and sustainable improvements across the organization.
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