Process Optimization Lead: RPA, AI & ServiceNow

toronto, on, Canada • Posted May 28, 2026

Job Type: Full-time

Location: toronto, on

Posted: May 28, 2026

Category: Consulting

Application Deadline: July 07, 2026

Role Description

                    A consulting firm in Toronto is seeking a Lead Process Consultant to drive process optimization within service desk operations. You will evaluate workflows, lead improvement initiatives, and implement RPA and AI solutions. Candidates should have over 10 years of experience in process consulting, expertise in process mapping tools, and strong familiarity with automation technologies. This role offers an opportunity to enhance efficiency through KPI tracking and collaboration with stakeholders.
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