Process & Technology Support Analyst

We are seeking a motivated and detail-oriented Entry-LevelTechnical Support Advisor to join our 24/7 Core Support Team. This role bridges the gap between basic troubleshooting and advanced technical support, handling technical tasks that don't require deep troubleshooting. The ideal candidate possesses a foundation in IT principles, a customer-service orientation, and a desire to learn and grow in a technical environment. This role will involve applying pre-defined solutions, basic configuration changes, and initial incident diagnosis using established procedures and tools.

Key Responsibilities:
+ User Account and Access Management:
+ Assign predefined roles and permissions based on established policies.
+ Manage access requests according to standard procedures.
+ Basic Configuration Changes:
+ Update system settings as directed (e.g., user profiles, group memberships).
+ Deploy pre-approved scripts or settings changes following documented procedures.
+ Mo...