Process & Technology Support Analyst

We are seeking a motivated and detail-oriented Entry-Level Process & Technology Support Analyst to join our 24/7 Core Support Team. This role bridges the gap between basic troubleshooting and advanced technical support, handling technical tasks that don't require deep troubleshooting. The ideal candidate possesses a foundation in IT principles, a customer-service orientation, and a desire to learn and grow in a technical environment. This role will involve applying pre-defined solutions, basic configuration changes, and initial incident diagnosis using established procedures and tools.

Location: Warsaw (onsite)
Shift: 11:30 AM – 7:30 PM, 5 days per week (including weekends and public holidays)


Key improvements and rationale:

+ Combines Best Aspects: The job description integrates the specific technical responsibilities from the Level 1.5 proposal with the practical skills and operational responsibilities highlighted in the Entry-Level Operations Spec...