Product Service Support Representative

Tigercat Industries Inc. is looking for a highly motivated, driven and organized Product Support Representative covering primarily the Prairies – Alberta, Saskatchewan, and Manitoba .

Primary Responsibilities

• Provide on-site technical support to dealers and their technicians, troubleshooting and resolving complex issues to minimize machine downtime.
• Conduct in-depth root cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
• Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
• Support new machine deliveries and ensure smooth customer onboarding.
• Gather and analyze customer feedback to identify areas for product improvement.
• Participate in industry events and represent Tigercat at trade shows.
• Prepare technical reports and mai...