Product Support Analyst, Product Support

Description
This is a contractual role for 12 months.

We are looking for a detail-oriented and technically adept Product Support Analyst to support the administration and operations of our employee third-party benefits SaaS platform. In this role, you will be responsible for executing scheduled and ad hoc operational tasks — including enrollment window management, payroll transitions, report generation, and campaign configuration — in accordance with established SOPs. You will serve as a key point of contact for resolving tool queries, system bugs, and access management requests, working closely with business stakeholders and the third-party vendor's technical support team to ensure timely and accurate issue resolution. Additionally, you will collaborate with Business Analysts and Change Management teams to support UAT cycles and contribute to the development of technical specifications. The ideal candidate brings a blend of operational discipline, analytical thinking, and ...