Product Support Engineer (m/w/d)

München, Bayern, Germany • Posted June 01, 2026

Job Type: Full-time
Location: München, Bayern
Posted: June 01, 2026
Category: Computer Occupations
Application Deadline: July 11, 2026

Role Description

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Product Support Engineer (m/w/d)

PRODUCT SUPPORT ENGINEER

We are Aiways, driving the evolution of the automotive industry. 

For our European head office in Munich, we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team.

RESPONSIBILITIES

  • To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
  • To answer support requests coming in via internal ticketing system and phone mainly for single vehicle cases
  • To support Service Partners in finding an efficient and cost oriented solution while fulfilling the quality expectations of the company
  • Feedback of solutions and results into the assigned systems and processes.
  • Investigate and analyse specific technical concerns on special request for quality follow-up purpose...
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