Product Support Engineer

Product Support Engineer

At Amadeus Hospitality, we envision a 5‑Star Operational Model aimed at delivering world‑class service within the hospitality industry. Our key aspirations include enhancing customer satisfaction, improving service delivery, and achieving cost‑effective operations to support anticipated growth.

Purpose of the Role

As a Product Support Engineer, you will provide timely and professional assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution. You’ll investigate and escalate technical incidents, drive support process enhancements, contribute to knowledge base improvements, and communicate clearly with diverse stakeholders. Success in this role requires strong analytical skills, strong communication skills, deep product familiarity of hospitality systems, and a commitment to flexible, customer‑focused service delivery.

In This Role You’ll

• Analyse and corre...