Product Support Engineer

StreetLight, a subsidiary of Jacobs, is seeking a Product Support Engineer to help transportation planners, modelers, analysts, and engineers solve a wide range of mobility and transportation challenges using StreetLight InSight®, our SaaS on-demand product suite, and the metrics generated. In this role, you will work closely with both with StreetLight’s customers as well as cross-functionally with StreetLight teams to support customers, investigate technical issues, analyze transportation and mobility datasets, and help improve internal processes and customer experiences.

This is an exciting opportunity for someone who enjoys combining technical problem-solving, customer interaction, and data analysis in a collaborative, fast-paced environment.

Location: Remote in Canada within Atlantic, Central or Eastern timezones

Responsibilities:
* Provide comprehensive support for users of StreetLight InSight® products and metrics
* Resolve customer issues quickly withi...