Product Support

Kredivo is hiring a Product Support in the Philippines Office who will act as the bridge between customers, operations, and engineering teams to ensure smooth operation of our products. This position will report to the Senior Product Manager and will be accountable for investigating product related issues, flow monitoring, and supporting operational teams.

In this role you will also be responsible for helping improve the overall product experience by working closely with the product manager itself.

About the job:

• Investigate and troubleshoot product related issues reported by internal teams, partners, or customers.
• Work closely with Engineering and Product teams to resolve technical issues in a timely manner.
• Escalate critical incidents and monitor resolution progress.
• System Monitoring & Analysis
  • Monitor product flow and system behavior to identify anomalies or potential issues.
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