Product Support Specialist - SPX Express

Job Description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Responsibilities

• Coordinating with regional and local teams for development of new product features for SPX Express
• Managing the launch of new or revamped product features through clear and efficient communication
• Onboarding new stakeholders to the company’s product ecosystem and processes
• Prepare detailed plans to track and monitor project development and performance
• Perform quality assurance controls on products
• Create support and training documen...