Production Manager

Job Description: The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at the Company. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding ofour technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities: • Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. • Facilitate root ca...