Production Support Analyst

tunis, tunis, Tunisia • Posted June 05, 2026

Job Type: Full-time

Location: tunis, tunis

Posted: June 05, 2026

Category: Computer Occupations

Application Deadline: July 15, 2026

Role Description

What you’ll do
As a Production Support Analyst , you will be responsible for providing support to our clients through the courteous, efficient, and accurate processing of client issues and requests in a timely and professional manner.
Represent the Production Support team on company-wide project teams.

Monitor environments' availability using monitoring platforms (Nagios)

Perform production support activities that involve the assignment of issues and issue analysis and resolution, guided by predefined procedures.

VM Creation and environment restoration using automated tools.

Raise production support issues to the project team.

Incidents escalation and reporting to the SaaS team
What is expected from you
License diploma or master's degree in information technology

Basic database skills, preferably in PostgreSQL

Expe...
                

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