Production Support Engineer

Bengaluru, Karnataka, India • Posted May 31, 2026

Job Type: Full-time

Location: Bengaluru, Karnataka

Posted: May 31, 2026

Category: Computer Occupations

Application Deadline: July 10, 2026

Role Description

 
  Description 
 
  Roles and Responsibilities 
 Provide L2 & L3 level of support in 24x7 environment.
 Eyes on Glass for Mail & Ticket monitoring.
 Good customer service via emailing/chat/phone
 Follow Documented processes and procedures.
 Daily follow ups, proper update and positive closure of tickets.
 100% Availability in the designated shift.
 Taking ownership of Critical, pending and unassigned work.
 Lead by example approach.
 
  Primary Skills  
 Strong English language proficiency is must.
 Well versed with ITIL framework. (Incident, Change, Problem management Project tasks)
 Excellent hand on Linux experience (Ubuntu, Redhat)
 Cloud management and administration experience (AWS, Azure, CP, etc.)
 Proficient in devops/deployment tools like Ansible, Docker, Kubernetes,
 Ticket tool...
                

Interested in this role?

Click the button below to start your application for Production Support Engineer at BETSOL.

Apply Now