Production Support Engineer

Experience one of the biggest IT Service companies in the world Here you can transform your career! Why join TCS? Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for AWS Production Support Key Responsibilities Incident & Service Request Management Monitor and manage incoming tickets via ServiceNow / ticketing tools. Prioritize incidents and service requests based on severity and SLA. Troubleshoot and resolve L1/L2 issues or route to appropriate teams. Ensure timely updates and communication with users. Operational Support Activities Perform daily health checks on systems, applications, and services. Monitor queues and balance workload to avoid SLA breaches. Support infrastructure and cloud operations like: Active Directory AWS Service...