Program Executive: CX & Operations Lead

Job Requirements

• Min Diploma , Higher Nitec with Admin experience can send
• Good command of English

Job Description

• Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.
• Working with the respective project manager(s) to plan and explore implement/deploy program s
• Overall, in charge for the entire program management (internal / external)
• Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CX
• Facilitate new use cases and idea generation by engaging both Hotline operations & support function regularly

Contract

SGD 5,000 - SGD 6,000 /Month