Program Manager (Client Services)

Lead large services engagements to implement Adobe Experience Cloud solutions and maximise customers ROI in Adobe solutions.

• Manage cross‑functional teams in delivering Adobe projects from inception to completion, providing direction and prioritization to meet customer needs.
• Ensure the effective use of Adobe Consulting Methodology processes and procedures.
• Lead business consulting efforts to scope projects, identify, gather and analyze requirements, and define key business drivers for effective solutions.
• Coordinate the project estimation process.
• Plan, monitor and report on project execution.
• Manage project risks, issues, actions and decisions.
• Handle project resourcing and commercials, including forecasting, time management, invoicing and project P/L.
• Complete project communication plans for clients and partners, as well as internally within Adobe.
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