Program Support Specialist

Job Category: Experienced

Job Type: Full Time

Required Qualifications

• Bachelor’s Degree or equivalent
• Knowledge of relevant computer applications
• Knowledge of certain field-related topics
• Fresh with excellent communication skills
• 2 years experience in the BPO industry or a reputed call center
• Medical billing, pharmacy courses, or any related courses to the field are a plus point
• Fluent in the required language i.e. English
• Knowledge of calling principles and practices
• Knowledge of call center telephony and technology
• Experience in a call center or customer service environment

Behavioral Competencies

• Ability to sustain interpersonal and professional relationships with internal colleagues
• Basic understanding of a team’s strategy and how tasks contribute to the greater good
• Consistently works wit...