Project Coordinator (Global Delivery Center)

Responsibilities

• Responsible for creating weekly, monthly, and quarterly reports for both customers and internal teams;
• Responsible for creating Feature Manuals for every Workday Release;
• Responsible for daily ticket monitoring across all accounts in the region;
• Coordinating with Account Leads and Managers on any aged, nearing SLA, or breached SLA customer requests;

Skills & Requirements

• Phone support rostering and administration;
• Audit reporting to ensure the team is following ticket etiquette and internal ticket handling processes;
• Service Cloud Administration which handles internal ticketing requests;
• Bachelor’s degree in Mathematics, Computer Science/Information Technology, Management Information Systems, or Engineering-related field is required;
• Superior detail orientation and organization skills;
• Strong analytical mindset and usage of analytics and reporting too...