Project Manager - Customer Experience

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This role is based in Worcester and balances home and office working.

Base pay range

£44,192 – £46,517 per year

35 hours per week – Monday to Friday – 9:00am to 5:00pm

Role Overview

We are looking for a Project Manager to join our Customer Experience team within our Affordable Housing Sector. The role focuses on the voice of the customer, understanding what their needs are, building relationships with both customer and stakeholders of the business.

Responsibilities

• Project Manage business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement to deliver sustainable outcomes
• Drive training and adoption strategies to embed new systems and processes, working closely with operational teams to ensure readiness, capability building, ...