QA Specialist

Location: 3rd Floor Stonestown Business Center, Mastersons Avenue, Cagayan de Oro City.

Hours: 8:30 AM - 5:30 PM.

Working Days: Monday to Friday; Fixed Rest Days: Saturday and Sunday.

Employment Type: Full-time.

Qualifications

• With or without BPO/call center experience.
• Has Good Communication Skills.

Duties and Responsibilities

• Able to influence agents to deliver quality leads.
• Strong organizational skills.
• Responsible for ensuring all leads generated are validated on a realtime basis.
• Answer Operations’ questions concerning QA guidelines and policies.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Working with operating staff to establish procedures, standards, systems and procedures.
• Ability to maintain composure during ...